title: Support & Help Center last_updated: 2026-09-30
Limelite Support
Contact Us
Need help? We're here for you.
- **Email:** support@limelite.live
- **Response Time:** Within 24 hours
Frequently Asked Questions
Account Issues
**How do I reset my password?** Tap "Forgot Password" on the login screen. You'll receive a password reset link via email. If you signed up with Google or Apple, just tap that button again; there's no password to reset.
**Why is the app asking for my birthday?** Limelite is for adults 18 and over, and some events are 21+. If you signed up with Google or Apple we didn't get your birthday from them, so the app asks once. You can't buy tickets or reserve a table until it's added.
**How do I delete my account?** Go to Profile > Settings > Delete Account. This action is permanent and will remove all your data.
**How do I update my email?** Go to Profile > Settings > Edit Profile to update your email address.
Events & Tickets
**How do I find events near me?** Use the map on the home screen to discover events in your area. You can also search by name or category.
**How do I purchase tickets?** Tap on an event, select your ticket type, and complete the purchase through our secure Stripe checkout.
**Where are my tickets?** Go to Profile > My Tickets to view all your purchased tickets and QR codes.
**Can I get a refund?** Each event has a refund window set by its organizer (no refunds, up to 7 days before, up to 24 hours before, or until the event starts). Inside that window, open the ticket and tap Request Refund; you get the full ticket price back. After the window closes, contact the organizer through the event page. If an organizer cancels an event, everyone is refunded automatically.
For Vendors
**How do I become a vendor?** Sign up and choose "Sell or perform." Limelite reviews every vendor application; you'll get a notification when you're approved. Then connect Stripe from your dashboard to take orders and bookings.
**Can my crew use the app?** Yes. Each crew member creates their own Limelite account, then you add them from Vendor Dashboard > Team as a manager or staff. Staff can go live and work orders; only you can see the wallet and payouts.
**When do I get a deposit?** By default a client's deposit goes to your available balance as soon as they pay it, so you can buy supplies. You can choose to have it held until the job is done instead when you accept the booking.
**How do payouts work?** Vendor earnings are tracked in your wallet. Request a payout from your dashboard and funds will be transferred to your connected Stripe account.
For Organizers
**How do I create an event?** Go to your Dashboard > Create Event. Fill in the details, set ticket types and pricing, then publish.
**How do I manage my team?** Go to your Dashboard > Team and add people by username. Admins can do everything including payouts, Managers run the business without seeing money, and Staff handle reservations, orders, and the door. Team members open Limelite and tap My Work to get to your tools.
For Restaurants & Venues
**How do my staff take reservations?** Add them from Venue Dashboard > Team as Staff. They log in with their own accounts, tap My Work, and see the reservation list, door scanning, and orders, and nothing else.
**Who do I contact about payouts?** Payouts go to the Stripe account you connected. Check Dashboard > Earnings first; if something looks wrong, email support@limelite.live with the date and amount.
Report a Problem
If you encounter a bug or technical issue, please email us at support@limelite.live with:
- Your device type and OS version
- A description of the issue
- Screenshots if possible
Community Guidelines
Please review our [Terms of Service](/terms) and [Privacy Policy](/privacy) for information about acceptable use and data handling.