title: Support & Help Center last_updated: 2026-03-19

LimeLite Support

Contact Us

Need help? We're here for you.

**Email:** support@limelite.live
**Response Time:** Within 24 hours

Frequently Asked Questions

Account Issues

**How do I reset my password?** Tap "Forgot Password" on the login screen. You'll receive a password reset link via email.

**How do I delete my account?** Go to Profile > Settings > Delete Account. This action is permanent and will remove all your data.

**How do I update my email?** Go to Profile > Settings > Edit Profile to update your email address.

Events & Tickets

**How do I find events near me?** Use the map on the home screen to discover events in your area. You can also search by name or category.

**How do I purchase tickets?** Tap on an event, select your ticket type, and complete the purchase through our secure Stripe checkout.

**Where are my tickets?** Go to Profile > My Tickets to view all your purchased tickets and QR codes.

**Can I get a refund?** Refund policies are set by event organizers. Contact the event organizer directly through the app.

For Vendors

**How do I become a vendor?** Sign up and select "Vendor" as your account type. Complete the verification process to start selling at events.

**How do payouts work?** Vendor earnings are tracked in your wallet. Request a payout from your dashboard and funds will be transferred to your connected Stripe account.

For Organizers

**How do I create an event?** Go to your Dashboard > Create Event. Fill in the details, set ticket types and pricing, then publish.

**How do I manage my team?** Go to Organization Settings > Team to invite co-organizers and manage permissions.

Report a Problem

If you encounter a bug or technical issue, please email us at support@limelite.live with:

Your device type and OS version
A description of the issue
Screenshots if possible

Community Guidelines

Please review our [Terms of Service](/terms) and [Privacy Policy](/privacy) for information about acceptable use and data handling.